Refund Policy

Last Updated: October 23, 2025

Refund Policy

Last Updated: October 23, 2025

1. Overview

At Prime Platform LLC, we want you to be completely satisfied with our services. This Refund Policy outlines when and how you can request a refund for purchases made through our website primeplatformllc.com.

2. Service Cancellations

For ongoing services and subscriptions:

  • Cancellations must be submitted in writing via the contact form on our website
  • Cancellation requests must be received at least 7 business days before the next billing cycle
  • Any cancellation received after this period may result in charges for the upcoming period
  • Upon cancellation, access to services will continue until the end of the current billing period

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • The service provided substantially differs from what was described on our website
  • Technical issues on our end prevented you from accessing or using the service
  • You were mistakenly charged more than once for the same service
  • You cancel a subscription within the first 14 days (for new customers only)

4. Refund Process

To request a refund:

  1. Contact our customer support via the contact form on our website
  2. Include your order/invoice number, date of purchase, and reason for the refund request
  3. We will review your request within 3 business days
  4. If approved, refunds will be processed within 5-7 business days
  5. Refunds will be issued using the original payment method when possible

5. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

  • Services that have been fully delivered and completed as described
  • Custom or personalized services once work has begun
  • Services clearly marked as non-refundable at the time of purchase
  • Subscription fees beyond the first 14 days (for new customers)
  • Any service where you have violated our Terms of Service

6. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Exceptions may be made on a case-by-case basis depending on circumstances, customer history, and other factors.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Prime Platform LLC
1209 MOUNTAIN ROAD PL NE, STE R, Albuquerque, New Mexico, 87110, United States
Email: Click to reveal email